Annual Assessment of the Online Dispute Resolution Platform in the EU

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14330%2F17%3A00098720" target="_blank" >RIV/00216224:14330/17:00098720 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Annual Assessment of the Online Dispute Resolution Platform in the EU
Original language description
The growth of Business-to-Consumer electronic commerce (B2C e-commerce) increases the frequency of disputes from these transactions between traders and consumers. The European Commission has adopted several recommendations, directives and regulations to promote online dispute resolution (ODR). As a result, the EU ODR platform is accessible to consumers and traders since 15 February 2016. The aim of this paper is to assess results of this platform during 13 months after its creation. Statistics on this website shows that 28506 complaints were registered. The most complaints originated from Germany, United Kingdom and Spain. Percentage of cross-border complaints was 36.84%. The most complaints from the perspective of the sector appeared in Clothing and footwear (11.21%), Airlines (8.54%) and Information and communication technology (ICT) goods (7.91%). The role of the alternative dispute resolution (ADR) entities together with possible modification of the ODR platform is also solved in the paper.
Czech name
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Czech description
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Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Cofola International 2017: Resolution of International Disputes: Conference Proceedings
ISBN
9788021087927
ISSN
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e-ISSN
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Number of pages
15
Pages from-to
92-106
Publisher name
Masaryk University
Place of publication
Brno
Event location
Telč
Event date
Jan 1, 2017
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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