Quality criteria of Czech municipal offices ? views of their employees
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F12%3A00059058" target="_blank" >RIV/00216224:14560/12:00059058 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Quality criteria of Czech municipal offices ? views of their employees
Original language description
Abstract: Quality management initiatives represent visible parts of public administration reforms and modernizations. It is now rare for a government statement about public services not to mention the idea of ?improvement? and, often in the same breath,of ?quality? (Gaster and Squires, 2003). Throughout the 1980s, both applied and academic researchers focused on service quality attributes in order to operationalize the customer satisfaction construct (Allen, 2004). The aim to uncover the general, universal services attributes that contribute most significantly to relevant quality assessment has been apparent particularly in research in private sector organizations. In recent years, there have been some attempts at verifying the usability of the attributes and the tools based on them to measure the quality of public services (Lukášová, 2008).
Czech name
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Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2012
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
International Journal of Knowledge, Culture and Change Management
ISSN
1447-9524
e-ISSN
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Volume of the periodical
11
Issue of the periodical within the volume
5
Country of publishing house
US - UNITED STATES
Number of pages
25
Pages from-to
235-259
UT code for WoS article
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EID of the result in the Scopus database
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