Service quality of the urban public transport companies and sustainable city logistics

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25510%2F19%3A39914725" target="_blank" >RIV/00216275:25510/19:39914725 - isvavai.cz</a>

Result on the web

<a href="https://www.degruyter.com/view/journals/eng/10/1/article-p86.xml" target="_blank" >https://www.degruyter.com/view/journals/eng/10/1/article-p86.xml</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1515/eng-2020-0010" target="_blank" >10.1515/eng-2020-0010</a>

Result language

angličtina

Original language name

Service quality of the urban public transport companies and sustainable city logistics

Original language description

The issue of sustainable city logistics has steadily been developed over the last decades. Urban public transport companies can make a significant contribution to the concept of sustainable city logistics. The customers’ perception and satisfaction regarding urban public transport companies can be associated with the increased use of their services. The preference for urban public transport reduces the use of individual car transport, which is linked to the environmental pillar of sustainability. For the customers, the level of the provided service is very important. The article is focused on the evaluation of the outcomes from the primary research concerning the service quality performed by the urban public transport companies in the Hradec-Pardubice residential agglomeration. The goal lies in identifying gaps in service quality. The method used in this article is representative primary research. The primary research was carried out in the form of structured personal interviews with a representative sample of respondents. Selected statistical methods were used to evaluate the data. The results are discussed in the context of published research studies. Research in this article found that respondents are more satisfied with the quality of services performed by the urban public transport companies, but the perception of individual service quality factors varies from one user group to another. The research also confirms a different perceptions regarding customer care and comfort by different age groups of respondents. The article implies that public transport companies should pay attention to setting fare prices for different groups of passengers.

Czech name

—

Czech description

—

Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

—

OECD FORD branch

50204 - Business and management

Project

<a href="/en/project/EF17_049%2F0008394" target="_blank" >EF17_049/0008394: Cooperation in Applied Research between the University of Pardubice and companies, in the Field of Positioning, Detection and Simulation Technology for Transport Systems (PosiTrans)</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)<br>I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Open Engineering

ISSN

2391-5439

e-ISSN

—

Volume of the periodical

10

Issue of the periodical within the volume

1

Country of publishing house

PL - POLAND

Number of pages

12

Pages from-to

86-97

UT code for WoS article

000519196900001

EID of the result in the Scopus database

2-s2.0-85080075850