Application of the theory of planned behavior to fraudulent returning

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F12%3A00061929" target="_blank" >RIV/00216224:14560/12:00061929 - isvavai.cz</a>

Result on the web

<a href="http://www.mendelu.cz/dok_server/slozka.pl?id=57208;download=105009" target="_blank" >http://www.mendelu.cz/dok_server/slozka.pl?id=57208;download=105009</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Application of the theory of planned behavior to fraudulent returning

Original language description

Proper return policy provides an additional value for customers and therefore it can be a beneficial instrument in business strategy of a company. However, its efficiency is harmed due to the return fraud that increases the total cost for reprocessing ofreturned products. The article contributes to the discussion of factors that stimulate and discourage the return fraud in the retail by suggesting a model, which is proposed on the basis of the theory of planned behavior. Path analysis was conducted with the data of 207 respondents to test the validity of the model.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2012

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis

ISSN

1211-8516

e-ISSN

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Volume of the periodical

LX

Issue of the periodical within the volume

7

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

7

Pages from-to

379-386

UT code for WoS article

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EID of the result in the Scopus database

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