Student Satisfaction with Higher Education Service Quality: Dimensions and Antecedents

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F15%3A00082532" target="_blank" >RIV/00216224:14560/15:00082532 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Student Satisfaction with Higher Education Service Quality: Dimensions and Antecedents
Original language description
Higher education (HE) institutions are facing dynamic environment and increased international competition. Their success depends on quantity and quality of students they recruit and retain that is influenced to a great extent by student satisfaction. Therefore, HE institutions should be able to properly measure student satisfaction and find ways to manage it. For effective measurement and managing of student satisfaction, HE institutions should be aware of its dimensions and antecedents. The article aims to examine student satisfaction dimensions and antecedents, proposed by various student satisfaction models. The findings suggest that researchers do agree on a several education service quality dimensions (quality of academic and administrative services, physical environment, interpersonal communication), but have different opinions on their precise definition and relative importance (which may be context-specific).
Czech name
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Czech description
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Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Proceedings of the 19th International Conference Current Trends in Public Sector Research
ISBN
9788021075320
ISSN
2336-1239
e-ISSN
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Number of pages
9
Pages from-to
223-231
Publisher name
Masarykova Univerzita
Place of publication
Brno
Event location
Šlapanice
Event date
Jan 1, 2015
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000355547600027

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