Student satisfaction with quality of higher education services: students' and faculty management views
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F15%3A00085035" target="_blank" >RIV/00216224:14560/15:00085035 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Student satisfaction with quality of higher education services: students' and faculty management views
Original language description
In current dynamic environment and increased international competition, higher education (HE) institutions' success depends on quantity and quality of students they recruit and retain, which is influenced to a great extent by student satisfaction with the quality of their services. Thus, delivering quality services has become an important goal for the majority of HE institutions. To improve service quality, HE institutions should know what is important for students to be satisfied. If HE institutions? management doesn?t possess reliable information on determinants of student satisfaction, they rely solely on their own views and assumptions in quality improvement process. But these assumptions may not correspond with the reality. The aim of this paper is to identify the degree of agreement on determinants of student satisfaction with HE institutions? services from perspective of students and management.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Economic Challenges for Higher Education in Central and Eastern Europe
ISBN
9788380192706
ISSN
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e-ISSN
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Number of pages
25
Pages from-to
255-279
Publisher name
Wydawnictwo Adam Marszalek
Place of publication
Toruń
Event location
Kraków
Event date
Jan 1, 2015
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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