Measuring the Gap Between Expected and Perceived Service Quality in Higher Education via Student Satisfaction
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61384399%3A31160%2F15%3A00049644" target="_blank" >RIV/61384399:31160/15:00049644 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Measuring the Gap Between Expected and Perceived Service Quality in Higher Education via Student Satisfaction
Original language description
Main topics of the document: Gap analysis; higher education; quality management; service quality; SERVQUAL model; student satisfaction
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the Third International Conference on Emerging Research Paradigms in Business and Social Science
ISBN
978-9948-18-984-8
ISSN
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e-ISSN
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Number of pages
5
Pages from-to
256-260
Publisher name
Middlesex University Dubai
Place of publication
Dubai
Event location
Dubai, United Arab Emirates
Event date
Nov 24, 2015
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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