Customer product returns – feedback and knowledge management

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F19%3A00107552" target="_blank" >RIV/00216224:14560/19:00107552 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.1108/MBE-11-2018-0099" target="_blank" >https://doi.org/10.1108/MBE-11-2018-0099</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1108/MBE-11-2018-0099" target="_blank" >10.1108/MBE-11-2018-0099</a>

Result language
angličtina
Original language name
Customer product returns – feedback and knowledge management
Original language description
The purpose of this paper is to provide a multidimensional understanding of the management of feedback from customer product returns and the management practices that lead to the occurrence of product returns in the context of knowledge management. The characteristics of product returns indicate that to manage them requires specific knowledge management, as the nature of their management is rather complex.
Czech name
—
Czech description
—

Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
—
OECD FORD branch
50204 - Business and management

Project
<a href="/en/project/GA16-16260S" target="_blank" >GA16-16260S: Managerial approach to reduction of reverse flows in connection to customer satisfaction and continuous improvement</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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