Design Principles for Bots Supporting Case-Based Reasoning
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F24%3A00137234" target="_blank" >RIV/00216224:14560/24:00137234 - isvavai.cz</a>
Result on the web
<a href="https://link.springer.com/chapter/10.1007/978-3-031-70418-5_18" target="_blank" >https://link.springer.com/chapter/10.1007/978-3-031-70418-5_18</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1007/978-3-031-70418-5_18" target="_blank" >10.1007/978-3-031-70418-5_18</a>
Alternative languages
Result language
angličtina
Original language name
Design Principles for Bots Supporting Case-Based Reasoning
Original language description
Robotic process automation (RPA) initiatives bring process improvements by substituting human actors with algorithms also referred to as “software robots” or “bots” in tasks that require interactions with information systems. RPA initiatives are only considered economically feasible when they focus on improving frequently repetitive sequences of activities in routine processes. We suggest that nonroutine processes that lack such patterns can also prove to be suitable RPA candidates focus of automation efforts is shifted from automating repetitive sequences of activities that are rarely found in nonroutine processes to automating meta-routines human actors engage in when performing nonroutine processes that usually exhibit such repetitiveness. In this paper, we turn our thinking towards case-based reasoning (CBR), a specific type of meta-routine of creative problem solving, which is deemed important in a wide range of nonroutine processes. Having formulated a design problem as applying RPA to support CBR, we take a first step towards finding its solution by formulating, evaluating, and revising a set of design principles capable of providing such support. These design principles represent a main theoretical contribution of our work, extending a body of design object knowledge on IS support of nonroutine processes. Our design principles are intended to guide the development of RPA systems promising effective maintenance of organizational memory, and time savings in searching for similar cases to inform solutions to present problems.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
—
OECD FORD branch
50200 - Economics and Business
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2024
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Business Process Management Forum
ISBN
9783031704178
ISSN
1865-1348
e-ISSN
1865-1356
Number of pages
17
Pages from-to
302-318
Publisher name
Springer, Cham.
Place of publication
Krakow, Poland
Event location
Krakow, Poland
Event date
Jan 1, 2024
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
001316097300018