Evaluation of Suppliers by Customers as a Way to Increase Business Performance

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F15%3A39900168" target="_blank" >RIV/00216275:25310/15:39900168 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.5593/SGEMSOCIAL2015/B22/S7.093" target="_blank" >http://dx.doi.org/10.5593/SGEMSOCIAL2015/B22/S7.093</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.5593/SGEMSOCIAL2015/B22/S7.093" target="_blank" >10.5593/SGEMSOCIAL2015/B22/S7.093</a>

Result language
angličtina
Original language name
Evaluation of Suppliers by Customers as a Way to Increase Business Performance
Original language description
Customers subjectively evaluate the offer and the value perceived by them is a result of considering many factors, often surprising for the supplier. Likewise, the supplier may have a distorted idea of how much individual parameters of the offer are important to the customers when choosing a supplier and how they evaluate the offer. Evaluation of the supplier performance by customers was the subject of a quantitative research that was conducted in body shops in the Czech Republic. A partial aim of the research was to determine the criteria according to which current and potential customers choose suppliers of material for their body shops and how they are satisfied with them. To analyse data obtained through personal and Internet inquiries in particular body shops, methods of descriptive and inferential statistics were used, while maps of perception were used to show the differences between the assessment of the significance and the level of individual criteria. An analysis of the resu
Czech name
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Czech description
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Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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