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Parameters of it service monitoring for business process quality improvement

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F13%3A39896271" target="_blank" >RIV/00216275:25410/13:39896271 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Parameters of it service monitoring for business process quality improvement

  • Original language description

    Business processes need relevant applications of information systems with relevant data and relevant operation for current functioning, they also need adequate technological platform with necessary functions; in general, business processes need a suitable IT service (or a group of IT services) for correct performance. These IT services have to fully support business processes as well as they have to be developed according to the needs of business process quality improvement. IT services have to be created and parameterized in such a way that in case of a problem, a quick reaction follows in both senses ? damage minimization and fast restoration of provided IT services. Business processes are monitored and evaluated and based on the results, changes inparticular processes are designed. This process improvement utilizes time-proven methods and standards. The requirements for IT services quality is similar as for business processes, however, recommended procedures include usually general

  • Czech name

  • Czech description

Classification

  • Type

    J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

  • CEP classification

    AE - Management, administration and clerical work

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2013

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Name of the periodical

    Scientific Papers of the University of Pardubice, Series D, Faculty of Economics and Administration

  • ISSN

    1211-555X

  • e-ISSN

  • Volume of the periodical

    27

  • Issue of the periodical within the volume

    2/2013

  • Country of publishing house

    CZ - CZECH REPUBLIC

  • Number of pages

    13

  • Pages from-to

    117-129

  • UT code for WoS article

  • EID of the result in the Scopus database