Parameters of it service monitoring for business process quality improvement
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F13%3A39896271" target="_blank" >RIV/00216275:25410/13:39896271 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Parameters of it service monitoring for business process quality improvement
Original language description
Business processes need relevant applications of information systems with relevant data and relevant operation for current functioning, they also need adequate technological platform with necessary functions; in general, business processes need a suitable IT service (or a group of IT services) for correct performance. These IT services have to fully support business processes as well as they have to be developed according to the needs of business process quality improvement. IT services have to be created and parameterized in such a way that in case of a problem, a quick reaction follows in both senses ? damage minimization and fast restoration of provided IT services. Business processes are monitored and evaluated and based on the results, changes inparticular processes are designed. This process improvement utilizes time-proven methods and standards. The requirements for IT services quality is similar as for business processes, however, recommended procedures include usually general
Czech name
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Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2013
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Scientific Papers of the University of Pardubice, Series D, Faculty of Economics and Administration
ISSN
1211-555X
e-ISSN
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Volume of the periodical
27
Issue of the periodical within the volume
2/2013
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
13
Pages from-to
117-129
UT code for WoS article
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EID of the result in the Scopus database
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