Implementation of Quality Principles for IT service Requirements Analyse
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F17%3A39911582" target="_blank" >RIV/00216275:25410/17:39911582 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.1109/DT.2017.8024324" target="_blank" >http://dx.doi.org/10.1109/DT.2017.8024324</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1109/DT.2017.8024324" target="_blank" >10.1109/DT.2017.8024324</a>
Alternative languages
Result language
angličtina
Original language name
Implementation of Quality Principles for IT service Requirements Analyse
Original language description
Abstract— An information service (IT service) in the context of the company informatics supports to execute business processes. Business processes need to be supported by targeted and relevant information services to ensure high performance. Company management perceives the information services as a necessary part of the business process and expects their error-free performance. An IT service does not represent a concrete program application but it represents the final value given to the user, i.e. user (worker) within business process. Quality IT service means that the user gets such information service that he/she needs. Generally, business process and IT service create an interconnected unit, and this whole serves customer. IT service development life cycle is supported by the sophisticated and in practice proven methods and tools; procedures of the functional and data modelling are being applied, using a structured approach or an object oriented approach. But “voice of customer” identification exist especially on the level of business process whereas their propagation to IT service definition is not so precisely defined. Article focuses on the application of the business process tools and principles for identifying and modelling of individual IT services requirements with the aim to increase a particular information service quality as a part of quality business performance.
Czech name
—
Czech description
—
Classification
Type
D - Article in proceedings
CEP classification
—
OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
—
Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the International Conference on Information and Digital Technologies, IDT 2017
ISBN
978-1-5090-5688-0
ISSN
—
e-ISSN
neuvedeno
Number of pages
8
Pages from-to
365-372
Publisher name
IEEE (Institute of Electrical and Electronics Engineers)
Place of publication
New York
Event location
Žilina
Event date
Jul 5, 2017
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
000426916900060