Comparison of Usability Evaluation of Public Administration Webpages by User Testing and by Analytical Models

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F16%3A39901316" target="_blank" >RIV/00216275:25410/16:39901316 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Comparison of Usability Evaluation of Public Administration Webpages by User Testing and by Analytical Models

Original language description

The usability of user interfaces especially of webpages is currently a very hot topic. The existing scientific literature contains various methods for testing and evaluation of the usability of various user interfaces. The benefit of various usability evaluation methods is described in this article, especially evaluation of usability by models and user testing. The most commonly used methods for these purposes are usability testing and heuristic evaluation. However, there are also suggestions of usability evaluation through analytical models that allow us to evaluate usability without having to involve end-users or experts in this evaluation process. These methods and their applicability are described in the article as well. For the purposes of the research as representative websites of public administration were chosen websites of selected municipalities. Next, the paper deals with evaluation of the web pages of selected statutory cities usability where the usability is evaluated by both suggested and validated analytical model and usability testing. The main goal is to compare the results of usability evaluation by analytical models and usability testing that use real end users and to check the analytical model's ability to act like in a real situation.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2016

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Scientific Papers of the University of Pardubice - Series D, Faculty of Economics and Administration

ISSN

1211-555X

e-ISSN

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Volume of the periodical

23

Issue of the periodical within the volume

37

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

8

Pages from-to

39-47

UT code for WoS article

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EID of the result in the Scopus database

2-s2.0-84988468538