Citizen reporting as the form of e-participation in smart cities
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F19%3A39914953" target="_blank" >RIV/00216275:25410/19:39914953 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.23919/CISTI.2019.8760931" target="_blank" >http://dx.doi.org/10.23919/CISTI.2019.8760931</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.23919/CISTI.2019.8760931" target="_blank" >10.23919/CISTI.2019.8760931</a>
Alternative languages
Result language
angličtina
Original language name
Citizen reporting as the form of e-participation in smart cities
Original language description
The boom of digital technologies brought new communication channels into reporting of non-emergency incidents at the municipal level. This means that citizens have more options how to contact their city officials but more options also means higher complexity on both sides. Citizens need to know what channels are available and how to use them and responsible city officials need to observe more channels, which is time demanding. Since the research of non-emergency citizen reporting (NECR) systems is in its infancy, we introduce the study of 13 Czech regional capitals and their systems. In this study, we evaluate the existence of different types of NECR communication channels (phone, e-mail, electronic form, WebGis, and mobile application) and their quality based on four criteria (searchability, coverage of issues, visual geolocation, and display of sent reports).
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach<br>I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Iberian Conference on Information Systems and Technologies, CISTI
ISBN
978-989-98434-9-3
ISSN
2166-0727
e-ISSN
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Number of pages
6
Pages from-to
"neuvedeno"
Publisher name
IEEE (Institute of Electrical and Electronics Engineers)
Place of publication
New York
Event location
Coimbra
Event date
Jun 19, 2019
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000492038200339