A MODEL FOR BUSINESS PERFORMANCE IMPROVEMENT: A CASE OF THE POSTAL COMPANY

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25510%2F20%3A39916045" target="_blank" >RIV/00216275:25510/20:39916045 - isvavai.cz</a>
Result on the web
<a href="https://journals.vgtu.lt/index.php/JBEM/article/view/12193/9813" target="_blank" >https://journals.vgtu.lt/index.php/JBEM/article/view/12193/9813</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.3846/jbem.2020.12193" target="_blank" >10.3846/jbem.2020.12193</a>

Result language
angličtina
Original language name
A MODEL FOR BUSINESS PERFORMANCE IMPROVEMENT: A CASE OF THE POSTAL COMPANY
Original language description
The aim of this paper is to propose a management model which would assess the state of the business and indicate the improvement points, as well as to demonstrate the applicability of the model in a case of the postal company. An A'BA model is proposed which represents a combined application of Analytic Hierarchy Process - AHP method as a multi-criteria decision making tool and theory of business areas. The research consists of two parts. To define the most important influencing factor on business performance, the experts are interviewed. A new concept is proposed and applied in the process of aggregating experts' assessments based on their mapping in a plane. This creates the appropriate surface, and the position of its centroid in relation to the Saaty's scale defines the final score of pairwise comparison - an indicator of the relationship between two elements that are compared. In the second part, additional experts from the determined area are involved to define an approach for detailed analysis of the most important factor. In this case, the approach included a survey of employees based on the specialized questionnaire. The guidelines for business performance improvement are obtained.
Czech name
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Czech description
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Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50204 - Business and management

Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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