Trends in Customer Services and Interfunctional Coordination at Manufacturers of Electrical Equipment
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F15%3APU115819" target="_blank" >RIV/00216305:26510/15:PU115819 - isvavai.cz</a>
Result on the web
<a href="http://www.sciencedirect.com/science/article/pii/S1877042815058346" target="_blank" >http://www.sciencedirect.com/science/article/pii/S1877042815058346</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1016/j.sbspro.2015.11.479" target="_blank" >10.1016/j.sbspro.2015.11.479</a>
Alternative languages
Result language
angličtina
Original language name
Trends in Customer Services and Interfunctional Coordination at Manufacturers of Electrical Equipment
Original language description
The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Respondents clearly understand strategic importance and benefits of providing customer services; (3) Provided products are both delivered in time and in very good technical conditions according to customer orders; (4) Respondents enable repeated using products by help of after-sale service, renovation or refurbishing items for their customers. The crucial trends in IFC are: some companies have gaps in (1) information coordination; (2) gaining and analysing information about external environment; (3) and attitude of their workers towards a company.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50602 - Public administration
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
20th International Scientific Conference "Economics and Management 2015"
ISBN
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ISSN
1877-0428
e-ISSN
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Number of pages
6
Pages from-to
677-682
Publisher name
Neuveden
Place of publication
Neuveden
Event location
Tallinn
Event date
Mar 28, 2012
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
000380495800111