SMART SERVICES AND THEIR BENEFITS FOR MANUFACTURERS FROM A GLOBAL PERSPECTIVE

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU130032" target="_blank" >RIV/00216305:26510/18:PU130032 - isvavai.cz</a>

Result on the web

<a href="http://dx.doi.org/10.26552/ems.2018.2.46-56" target="_blank" >http://dx.doi.org/10.26552/ems.2018.2.46-56</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.26552/ems.2018.2.46-56" target="_blank" >10.26552/ems.2018.2.46-56</a>

Result language

angličtina

Original language name

SMART SERVICES AND THEIR BENEFITS FOR MANUFACTURERS FROM A GLOBAL PERSPECTIVE

Original language description

Current manufacturers do not provide only tangible products to their customers, but also deliver services and integrated solutions in today’s globalized environment. Furthermore, they effort also on implementing smart services’. Smart services allow by connected product-service systems to exchange data between their customers and the service providers. Smart services offer many benefits for both manufacturing companies as service providers and as well as for their customers. The aim of this paper is to investigate which benefits of smart services are the most significant for manufacturing companies. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service provision. The respondents operate in the same industry, but they provide a wide range of products and services to their customers with varying degrees of smart service orientation. The empirical part of the paper involves in-depth interviews with owners or with experienced senior managers in each case organization. The interviews were done from April 2017 to January 2018. The findings show the most important benefits for small and medium manufacturers and their customers.

Czech name

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Czech description

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Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2018

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

EMS

ISSN

1337-0839

e-ISSN

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Volume of the periodical

12

Issue of the periodical within the volume

2

Country of publishing house

SK - SLOVAKIA

Number of pages

11

Pages from-to

46-56

UT code for WoS article

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EID of the result in the Scopus database

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