Barriers of Smart Servitization in Manufacturing companies

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F19%3APU131999" target="_blank" >RIV/00216305:26510/19:PU131999 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Barriers of Smart Servitization in Manufacturing companies

Original language description

Purpose of the article The impact of smart servitization has increased during last years in manufacturing com-panies. Manufacturers provide tangible products accompanied by services, but even also by smart services. Smart services are easily able to exchange data between their customers and the service providers. For providers and for their customers are smart services very beneficial in many ways. However, some possible barriers are connected with smart services as well. Methodology/methods A qualitative multi-case study was done among seven Czech electrotechnical SMEs from South Moravian Region, which have already begun with smart service provision and provide a wide range of products and services with varying degrees of smart service orientation. The in-depth interviews with owners or with experienced senior managers were done from April 2017 to January 2018. Scientific aim The aim of this paper is to find out which barriers of smart services are the most crucial for today’s manufacturing SMEs. Findings The most important barrries at the beginning are finance and the lack of time. The main current inter-nal barriers are perceived as follows: lease of data storage space, better sophistication and unification of the system, small complexity of the diagnostic system, data volume, finance and slow development, employee in-competence, lack of capable people and determination start with smart services. The current external barriers are the compatibility of SIM cards, how to get more and more demanding customers and get rid of their data security concerns, the rigidity of large businesses, poor networking and security, poorly technically and individu-ally thinking graduates, poor infrastructure, often senseless protection regulations personal data. Conclusions Deeper research is necessary to understand this problem of barriers connected to smart servitiza-tion. Therefore, future studies should investigate further which barriers SMEs companies ave and how to help them

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Perspectives of Business and Entrepreneurship Development in Digital Transformation of Corporate Business Collected abstracts and programme of international scientific conference.

ISBN

978-80-214-5755-3

ISSN

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e-ISSN

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Number of pages

1

Pages from-to

37-37

Publisher name

Neuveden

Place of publication

Brno: Vysoké učení technické

Event location

Fakulta podnikatelská VUT v Brně

Event date

Apr 30, 2019

Type of event by nationality

EUR - Evropská akce

UT code for WoS article

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