Social Effectiveness of Public Institutions Through the Eyes of Citizens
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU130448" target="_blank" >RIV/00216305:26510/18:PU130448 - isvavai.cz</a>
Alternative codes found
RIV/62156489:43110/18:43914089
Result on the web
<a href="https://fes.upce.cz/sites/default/files/public/patr3612/public_administration_2018_121567.pdf" target="_blank" >https://fes.upce.cz/sites/default/files/public/patr3612/public_administration_2018_121567.pdf</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Social Effectiveness of Public Institutions Through the Eyes of Citizens
Original language description
Social effectiveness is a complex concept which encompasses such components as coherent policy making addressing public needs, coordination of conflicting goals, empowerment, motivation and satisfaction of public servants, creation of public value and participation and satisfaction of citizens with the public service outcomes. For the purpose of our research we define social effectiveness of public institutions as an attainment of desirable societal goals, as effectiveness of public institutions through the eyes of citizens. The aim of the paper is to analyse the public assessment of quality of selected public administration authorities, what is the approach of officers and what people experience when visiting the Czech authorities in terms of the good-governance principle, special attention is paid to the corruptive behaviour of officers. Respondents (405) from the Czech Republic, participating in a unique research, indicated their satisfaction with public institutions. Obtained data are processed through descriptive statistics and independent t-test was used to evaluate results. The envisaged survey of citizens’ perceptions will address not only shortcomings but also positive features and recommendations from the general public. The following paper is a first study of a broader project mapping social effectiveness of public institutions.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50602 - Public administration
Result continuities
Project
Result was created during the realization of more than one project. More information in the Projects tab.
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2018
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the 12th International Scientific Conference PUBLIC ADMINISTRATION 2018
ISBN
9788075601612
ISSN
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e-ISSN
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Number of pages
10
Pages from-to
18-27
Publisher name
Printing Centre of the University of Pardubice
Place of publication
Pardubice
Event location
Pardubice
Event date
May 24, 2018
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000532420100002