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Social Effectiveness of Public Institutions through the Eyes of Citizens

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F18%3A43914089" target="_blank" >RIV/62156489:43110/18:43914089 - isvavai.cz</a>

  • Alternative codes found

    RIV/00216305:26510/18:PU130448

  • Result on the web

    <a href="https://fes.upce.cz/sites/default/files/public/patr3612/public_administration_2018_121566.pdf" target="_blank" >https://fes.upce.cz/sites/default/files/public/patr3612/public_administration_2018_121566.pdf</a>

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Social Effectiveness of Public Institutions through the Eyes of Citizens

  • Original language description

    Social effectiveness is a complex concept which encompasses such components as coherent policy making addressing public needs, coordination of conflicting goals, empowerment, motivation and satisfaction of public servants, creation of public value and participation and satisfaction of citizens with the public service outcomes. For the purpose of our research we define social effectiveness of public institutions as an attainment of desirable societal goals, as effectiveness of public institutions through the eyes of citizens. The aim of the paper is to analyse the public assessment of quality of selected public administration authorities, what is the approach of officers and what people experience when visiting the Czech authorities in terms of the good-governance principle, special attention is paid to the corruptive behaviour of officers. Respondents (405) from the Czech Republic, participating in a unique research, indicated their satisfaction with public institutions. Obtained data are processed through descriptive statistics and independent t-test was used to evaluate results. The envisaged survey of citizens&apos; perceptions will address not only shortcomings but also positive features and recommendations from the general public. The following paper is a first study of a broader project mapping social effectiveness of public institutions.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

  • OECD FORD branch

    50901 - Other social sciences

Result continuities

  • Project

    Result was created during the realization of more than one project. More information in the Projects tab.

  • Continuities

    P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Others

  • Publication year

    2018

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Public Administration 2018: Proceedings of the 12th International Scientific Conference

  • ISBN

    978-80-7560-161-2

  • ISSN

  • e-ISSN

  • Number of pages

    10

  • Pages from-to

    18-27

  • Publisher name

    Univerzita Pardubice

  • Place of publication

    Pardubice

  • Event location

    Pardubice

  • Event date

    May 24, 2018

  • Type of event by nationality

    WRD - Celosvětová akce

  • UT code for WoS article

    000532420100002