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Key Performance Indicators the providers of logistic services: experience of selected companies

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F19%3APU136889" target="_blank" >RIV/00216305:26510/19:PU136889 - isvavai.cz</a>

  • Result on the web

    <a href="https://ieeexplore.ieee.org/document/9128266" target="_blank" >https://ieeexplore.ieee.org/document/9128266</a>

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Key Performance Indicators the providers of logistic services: experience of selected companies

  • Original language description

    This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

  • Czech name

  • Czech description

Classification

  • Type

    O - Miscellaneous

  • CEP classification

  • OECD FORD branch

    50204 - Business and management

Result continuities

  • Project

    <a href="/en/project/TL02000240" target="_blank" >TL02000240: Increasing the level of OSH management in workspace with occurrence of fine and ultra fine particles</a><br>

  • Continuities

    P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Others

  • Publication year

    2019

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů