Key Performance Indicators the providers of logistic services: experience of selected companies
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F19%3APU136889" target="_blank" >RIV/00216305:26510/19:PU136889 - isvavai.cz</a>
Result on the web
<a href="https://ieeexplore.ieee.org/document/9128266" target="_blank" >https://ieeexplore.ieee.org/document/9128266</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Key Performance Indicators the providers of logistic services: experience of selected companies
Original language description
This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.
Czech name
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Czech description
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Classification
Type
O - Miscellaneous
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
<a href="/en/project/TL02000240" target="_blank" >TL02000240: Increasing the level of OSH management in workspace with occurrence of fine and ultra fine particles</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů