Key Performance Indicators the providers of logistic services: experience of selected companies

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F26867184%3A_____%2F20%3AN0000020" target="_blank" >RIV/26867184:_____/20:N0000020 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.1109/HiTech48507.2019.9128266" target="_blank" >http://dx.doi.org/10.1109/HiTech48507.2019.9128266</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1109/HiTech48507.2019.9128266" target="_blank" >10.1109/HiTech48507.2019.9128266</a>

Result language
angličtina
Original language name
Key Performance Indicators the providers of logistic services: experience of selected companies
Original language description
this paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.
Czech name
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Czech description
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Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
2019 II International Conference on High Technology for Sustainable Development (HiTech)
ISBN
9781728145563
ISSN
—
e-ISSN
—
Number of pages
5
Pages from-to
1-4
Publisher name
IEEE
Place of publication
Sofia, Bulgaria
Event location
Sofia, Bulgaria
Event date
Jan 1, 2020
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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