Review of Research: The Impact of Modern Technologies and Artificial Intelligence on Internal Communication in the Digital Workplace.

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F26%3A0201743" target="_blank" >RIV/00216305:26510/26:0201743 - isvavai.cz</a>

Result on the web

<a href="https://www.tydenudrzitelnosti.cz/akce/konference-respo-2025/" target="_blank" >https://www.tydenudrzitelnosti.cz/akce/konference-respo-2025/</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Review of Research: The Impact of Modern Technologies and Artificial Intelligence on Internal Communication in the Digital Workplace.

Original language description

The rapid advancement of information and communication technologies and the growing integration of artificial intelligence (AI) have fundamentally transformed the nature of internal communication within organizations. This paper presents a systematic review of contemporary research exploring the impact of modern technologies and AI on internal communication in the context of the digital workplace. The study follows the PRISMA methodology to identify, analyze, and synthesize 55 relevant scientific sources indexed in the scientific databases. The findings were categorized into four main research areas: conceptualization and structural frameworks of the digital workplace, digital internal communication and tools, automation, AI, and their impact on employees, and leadership, organizational culture, and trust. Results indicate that internal communication is involves from a transactional to a strategic and integrative organizational function, that links technology, culture, and human capital. While the adoption of AI improves efficiency, it also raises challenges related to trust, interpersonal relationships, and the psychological well-being of employees. Leadership and organizational culture play a critical role in fostering digital competencies, engagement, and digital trust necessary for effective communication in digital environments. The review highlights the need for further research on the socio-technical and ethical dimensions of AI adoption, focusing on the long-term effects of automation on communication dynamics and organizational sustainability.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2025

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Region in the Development of Society 2025

ISBN

978-80-7701-082-5

ISSN

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e-ISSN

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Number of pages

6

Pages from-to

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Publisher name

MENDELU, Faculty of Regional Development and International Studies

Place of publication

Brno

Event location

Brno

Event date

Sep 26, 2025

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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