Mental strain in the hospitality sector: do knowledge hiding and quiet quitting mediate the path in the wake of mobbing?

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F04130081%3A_____%2F25%3AN0000030" target="_blank" >RIV/04130081:_____/25:N0000030 - isvavai.cz</a>

Result on the web

<a href="https://www.emerald.com/jkm/article-abstract/doi/10.1108/JKM-05-2025-0660/1322828/Mental-strain-in-the-hospitality-sector-do?redirectedFrom=fulltext" target="_blank" >https://www.emerald.com/jkm/article-abstract/doi/10.1108/JKM-05-2025-0660/1322828/Mental-strain-in-the-hospitality-sector-do?redirectedFrom=fulltext</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1108/JKM-05-2025-0660" target="_blank" >10.1108/JKM-05-2025-0660</a>

Result language

angličtina

Original language name

Mental strain in the hospitality sector: do knowledge hiding and quiet quitting mediate the path in the wake of mobbing?

Original language description

PurposeMobbing is a serious problem with major consequences for workers' health and company productivity. This study aims to examine the impact of workplace mobbing on the mental well-being of employees, with a specific focus on knowledge hiding and quiet quitting as sequential mediators. Using social exchange theory (SET), this study aims to clarify the consequences of toxic workplace environments, both in terms of knowledge-related actions and employee psychological states, in a hospitality setting.Design/methodology/approachThe authors conduct two studies, taking a quantitative approach to generalize the findings. Study 1 is conducted in a hospitality setting, focusing on employees (n = 298), and Study 2 is a survey of general working staff (n = 183). In both cases, partial least squares structural equation modeling (PLS-SEM) is used to analyse the direct and indirect relationships among the variables.FindingsThe findings indicate that workplace mobbing significantly affects knowledge hiding and quiet quitting behaviours. In addition, knowledge hiding significantly mediates the relationship between workplace mobbing and quiet quitting, further mediating the relationship between knowledge hiding and employee mental well-being. These findings highlight the cascading effect of mobbing on knowledge management dynamics as well as the mental health of employees.Research limitations/implicationsThe evidence extracted from the findings underscores the necessity for targeted interventions that prevent workplace mobbing and discourage knowledge hiding and quiet quitting behaviours. Organizations, especially service-oriented firms, should promote knowledge exchange behaviour based on a culture established on trust.Originality/valueThis study makes a significant contribution to the field of knowledge management by revealing the sequential pathway that connects workplace mobbing with mental well-being through knowledge hiding and quiet quitting. It highlights the detrimental impact of toxic social interactions on employee mental health and organizational knowledge flows.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

—

OECD FORD branch

50204 - Business and management

Project

—

Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2025

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

JOURNAL OF KNOWLEDGE MANAGEMENT

ISSN

1367-3270

e-ISSN

1758-7484

Volume of the periodical

neuveden

Issue of the periodical within the volume

December 05 2025

Country of publishing house

GB - UNITED KINGDOM

Number of pages

21

Pages from-to

1–21

UT code for WoS article

001630211400001

EID of the result in the Scopus database

2-s2.0-105025460071