Service blueprint and discrete simulation in hospitality practice (case study)
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F16%3AN0000027" target="_blank" >RIV/25619161:_____/16:N0000027 - isvavai.cz</a>
Result on the web
<a href="http://aak.cms.opf.slu.cz/clanek/11" target="_blank" >http://aak.cms.opf.slu.cz/clanek/11</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Service blueprint and discrete simulation in hospitality practice (case study)
Original language description
Business process modeling and simulation have become a central aspect of the way businesses understand, support, and communicate about their processes. Frequent prominent approaches this paper deals with are 1/service blueprinting, 2/business process modeling notation (BPMN) and 3/discrete-event simulation (DES), which might be generally event oriented, activity oriented and process oriented. The use of these approaches in the area of hospitality is still very rare. The authors present the issue, solutions and selected results, obtained from the case study, implemented in Prague, in the 4-star hotel in 2015.
Czech name
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Czech description
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Classification
Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
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OECD FORD branch
50600 - Political science
Result continuities
Project
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Continuities
N - Vyzkumna aktivita podporovana z neverejnych zdroju
Others
Publication year
2016
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Acta academia karviniensia
ISSN
1212-415X
e-ISSN
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Volume of the periodical
XVI.
Issue of the periodical within the volume
3
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
9
Pages from-to
16-24
UT code for WoS article
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EID of the result in the Scopus database
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