Business Process Management Approach in the Hospitality Industry
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F20%3AN0000021" target="_blank" >RIV/25619161:_____/20:N0000021 - isvavai.cz</a>
Result on the web
<a href="https://www.emerald.com/insight/content/doi/10.1108/S1877-636120200000024011/full/html" target="_blank" >https://www.emerald.com/insight/content/doi/10.1108/S1877-636120200000024011/full/html</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1108/S1877-636120200000024011" target="_blank" >10.1108/S1877-636120200000024011</a>
Alternative languages
Result language
angličtina
Original language name
Business Process Management Approach in the Hospitality Industry
Original language description
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
Czech name
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Czech description
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Classification
Type
C - Chapter in a specialist book
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
<a href="/en/project/TL01000191" target="_blank" >TL01000191: Innovation of Tourism Management Systems Using the Process Management Tools</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Book/collection name
Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology
ISBN
9781839092664
Number of pages of the result
16
Pages from-to
167-182
Number of pages of the book
201
Publisher name
Emerald Publishing Limited
Place of publication
Londýn
UT code for WoS chapter
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