The Proposal of Virtual Reality Model for Hotel Front Office Employees Training

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F21%3AN0000020" target="_blank" >RIV/25619161:_____/21:N0000020 - isvavai.cz</a>

Alternative codes found

RIV/25619161:_____/21:N0000058 RIV/68407700:21730/21:00365527

Result on the web

<a href="https://ibima.org/accepted-paper/the-proposal-of-virtual-reality-model-for-hotel-front-office-employees-training/" target="_blank" >https://ibima.org/accepted-paper/the-proposal-of-virtual-reality-model-for-hotel-front-office-employees-training/</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

The Proposal of Virtual Reality Model for Hotel Front Office Employees Training

Original language description

This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50200 - Economics and Business

Project

<a href="/en/project/TL04000153" target="_blank" >TL04000153: Application of virtual reality tools into the communication skills training of hotel workers for a purpose of reduction of concerns and risks associated with the spread of COVID-19</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year

2021

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

38th IBIMA Conference

ISBN

978-0-9998551-7-1

ISSN

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e-ISSN

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Number of pages

7

Pages from-to

2929-2935

Publisher name

International Business Information Management Association

Place of publication

Seville

Event location

Sevilla

Event date

Nov 20, 2021

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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