The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F21%3AN0000055" target="_blank" >RIV/25619161:_____/21:N0000055 - isvavai.cz</a>
Alternative codes found
RIV/25619161:_____/21:N0000021
Result on the web
<a href="http://dx.doi.org/10.18421/TEM102-05" target="_blank" >http://dx.doi.org/10.18421/TEM102-05</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.18421/TEM102-05" target="_blank" >10.18421/TEM102-05</a>
Alternative languages
Result language
angličtina
Original language name
The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
Original language description
This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee approach towards these situations. The findings show that the employees are not prepared for critical situations and need proper soft skills training. This paper proposes virtual reality as a platform for real situation training, including feedback and in-training evaluation.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50200 - Economics and Business
Result continuities
Project
<a href="/en/project/TL04000153" target="_blank" >TL04000153: Application of virtual reality tools into the communication skills training of hotel workers for a purpose of reduction of concerns and risks associated with the spread of COVID-19</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
TEM JOURNAL
ISSN
2217-8309
e-ISSN
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Volume of the periodical
10
Issue of the periodical within the volume
2
Country of publishing house
RS - THE REPUBLIC OF SERBIA
Number of pages
5
Pages from-to
517-521
UT code for WoS article
000657179100005
EID of the result in the Scopus database
2-s2.0-85107770389