Status of a Quality Management System in the Czech Republic as a Condition for Business Competitiveness

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F44555601%3A13510%2F16%3A43888340" target="_blank" >RIV/44555601:13510/16:43888340 - isvavai.cz</a>

Result on the web

<a href="http://dx.doi.org/10.13164/trends.2016.27.39" target="_blank" >http://dx.doi.org/10.13164/trends.2016.27.39</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.13164/trends.2016.27.39" target="_blank" >10.13164/trends.2016.27.39</a>

Result language

angličtina

Original language name

Status of a Quality Management System in the Czech Republic as a Condition for Business Competitiveness

Original language description

Purpose of the article: Corporate management understands the importance of proving the quality of their products as well as other aspects, particularly environmental and safety issues in business connections and their possible negative impact on the company's competitiveness and image. Methodology/methods: A data analysis was carried out based on a questionnaire research conducted in a selection group of Czech businesses with the objective to identify the reasons for introducing and using a management system, or to identify difficulties and problems in introducing it. The questionnaire research was statistically processed using analytic classification, hypotheses testing as well as a correlation analysis. Scientific aim: The objective of the research was to validate or invalidate the hypotheses concerning the measures taken by a business in implementing and maintaining a quality management system (QMS), problems in its implementation, and to analyse competitive advantages and influence on the image. Findings: The research results confirmed that internal reasons for QMS implementation prevail in national businesses. Nevertheless, the main problem is the complexity of QMS/ understanding of the QMS by employees. An implemented QMS motivates the personnel, however, only a small number of enterprises use it to motivate their employees. The main benefits quoted by the respondents were improved company process management and relations between the processes, increased customer satisfaction as well as improved corporate image. Conclusions: A quality management system helps organisations to introduce system and order. Corporate processes are systematically managed, which significantly contributes to meeting the business objectives of a company. Having integrated the implemented QMS in their organisation, the respondents demonstrated they can effectively work with it and flexibly react to the changes faced in the present market environment.

Czech name

—

Czech description

—

Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AH - Economics

OECD FORD branch

—

Project

—

Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2016

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Trends Economics and Management

ISSN

1802-8527

e-ISSN

—

Volume of the periodical

10

Issue of the periodical within the volume

27

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

10

Pages from-to

39-48

UT code for WoS article

—

EID of the result in the Scopus database

—