Review of Current Digital Trends in Customer Service
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F21%3A00008906" target="_blank" >RIV/46747885:24310/21:00008906 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Review of Current Digital Trends in Customer Service
Original language description
Many companies are providing their customer services mainly through human operators and representatives. Now, more than ever, the companies must be on top of the trends in improving customer services in which digitization plays a vital part. This paper looks at current digital trends in customer service and analyzes them from different perspectives. In addition, this paper may pose as an overview of technologies that companies can implement to level up their service.
Czech name
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Czech description
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Classification
Type
O - Miscellaneous
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů