Does the form of the enterprise matter? Preferences of EU and African customers when choosing the company type for a purchase

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F23%3A00010884" target="_blank" >RIV/46747885:24310/23:00010884 - isvavai.cz</a>

Result on the web

<a href="https://dpublication.com/journal/IJARME/article/view/996" target="_blank" >https://dpublication.com/journal/IJARME/article/view/996</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.33422/ijarme.v6i1.996" target="_blank" >10.33422/ijarme.v6i1.996</a>

Result language

angličtina

Original language name

Does the form of the enterprise matter? Preferences of EU and African customers when choosing the company type for a purchase

Original language description

Customer loyalty and satisfaction are crucial for the success, prosperity and survival of a business. However, customers‘ preferences differ according to their attitudes towards products and services, as well as the culture and conditions in which they live, which can influence their preferences when choosing a business. More than 90% of all businesses are small and medium-sized enterprises, and about 50% of private businesses in Europe and 80% in Africa are family businesses. These businesses are considered the engine of economic development and growth and are instrumental in job creation. However, if these businesses were not favoured by their customers, they would have no chance to survive and fight poverty, which is typical of African countries. Our study, therefore, identifies and compares what type of company customers from developing countries (represented by the Mbulu region, Tanzania) prefer and whether their preferences are similar compared to respondents from more developed countries (represented by Liberec, Czech Republic). By testing several hypotheses, a dependency was found between customers‘ attitudes when choosing a company and their place of origin. African respondents prefer large non-family businesses to small or medium-sized family businesses, while European respondents prefer small or medium-sized family businesses.

Czech name

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Czech description

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Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2023

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

International Journal of Applied Research in Management and Economics

ISSN

2538-8053

e-ISSN

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Volume of the periodical

6

Issue of the periodical within the volume

1

Country of publishing house

LT - LITHUANIA

Number of pages

15

Pages from-to

59-73

UT code for WoS article

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EID of the result in the Scopus database

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