Transparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisations

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F23%3A00011327" target="_blank" >RIV/46747885:24310/23:00011327 - isvavai.cz</a>
Result on the web
<a href="https://dspace.tul.cz/server/api/core/bitstreams/e682002a-3eb4-47a3-a607-76cc99b3dd2a/content" target="_blank" >https://dspace.tul.cz/server/api/core/bitstreams/e682002a-3eb4-47a3-a607-76cc99b3dd2a/content</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.15240/tul/009/lef-2023-05" target="_blank" >10.15240/tul/009/lef-2023-05</a>

Result language
angličtina
Original language name
Transparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisations
Original language description
The authors examine organisations‘ approach to internal communication from below and above as part of the philosophical approach of total quality management (TQM). The main objective of the research is to evaluate the implementation of selected forms of communication from below and above as a part of the TQM philosophy in the context of selected identifying variables of Czech organizations. To meet the main objective, a questionnaire survey of Czech organizations (n = 183) was conducted. The data were evaluated using statistical methods (chi-square test, Fisher-Freeman-Halton Exact Test) at the 0.05 significance level. The results show that the use of most of the examined forms of communication from below and above depends on the size of the organisation, and the most frequent combination of used forms of communication is personal meetings and oral communication with employees. Setting up effective communication within each organisation fulfils the principles of total quality management.
Czech name
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Czech description
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Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Proceedings of the 16th International Conference Liberec Economic Forum 2023
ISBN
978-80-7494-672-1
ISSN
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e-ISSN
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Number of pages
9
Pages from-to
43-51
Publisher name
Technical University of Liberec
Place of publication
Liberec
Event location
Liberec
Event date
Jan 1, 2023
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
001582505100005

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