Human Resources and their Influence on Hotel Performance in the Czech Republic

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19240%2F19%3AA0000832" target="_blank" >RIV/47813059:19240/19:A0000832 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Human Resources and their Influence on Hotel Performance in the Czech Republic
Original language description
Work performance management is a continuous process comprising goal setting, feedback and evaluation with consequent rewarding based on performance. Therefore, it can be perceived as a system of mutually interconnected activities and processes that are approached as a single whole. A questionnaire survey was carried out in 2013 to find out whether and to what extent the process of work performance management is used in the hotel industry in the Czech Republic, how the employees view the process and what possible modifications they would welcome. The results revealed that most employees would appreciate revenue participation, sales-motivation competitions and up-selling opportunities as a part of reward. Based on the mix design method, it was concluded that to maintain a 23 per cent performance growth, the factors should be implemented in a ratio of 35 per cent revenue participation to 65 per cent sales-motivation competition. When implementing the process of work performance management, it is necessary to proceed in steps, continuously and with respect to particular objectives as well as to keep in mind the environment specification factor.
Czech name
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Czech description
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Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
11th International Conference Proceedings - Hospitality, Tourism and Education
ISBN
9788087411872
ISSN
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e-ISSN
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Number of pages
141
Pages from-to
74-87
Publisher name
Vysoká škola hotelová v Praze
Place of publication
Praha
Event location
Praha
Event date
Jan 1, 2019
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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