Establishing of the Customer Service Level of Cities and Villages

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19520%2F14%3A%230002549" target="_blank" >RIV/47813059:19520/14:#0002549 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Establishing of the Customer Service Level of Cities and Villages
Original language description
As a result of membership of Czech Republic in the EU is increasing of importance of city and village management. The article deals with customer service at the municipal level. Determination of the appropriate level of customer service is an essential task in the context of cities and villages. An important part of the management process is the identification, selection and evaluation of pre-transaction, transaction and post-transaction elements of customer service. The paper also deals with the evaluation of the basic elements of customer service among selected cities in Moravian-Silesian Region. The part of the article is an analysis of the transport infrastructure of cities and it is focused on passenger transport, which is a prerequisite for setting of an appropriate level of customer service.
Czech name
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Czech description
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Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
International Conference on European Integration 2014
ISBN
978-80-248-3388-0
ISSN
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e-ISSN
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Number of pages
9
Pages from-to
754-762
Publisher name
VŠB-Technical University of Ostrava
Place of publication
Ostrava
Event location
Ostrava
Event date
May 15, 2014
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
000346144900086

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