CRM and IT society
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19520%2F18%3A00011167" target="_blank" >RIV/47813059:19520/18:00011167 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
CRM and IT society
Original language description
The article focuses on Customer Relationship Management (CRM) systems as one of the important information systems in enterprises. Special interest concerns the automation of processes with regard to small businesses. The controversy is that process automation has more forms, information is fragmented, and it is difficult to see suitable innovations for small businesses. The analysis carried out focuses on 17 CRM systems that demonstrate existing automation support in CRM.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10200 - Computer and information sciences
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2018
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the 21st International Conference on Information Technology for practice
ISBN
978-80-248-4196-0
ISSN
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e-ISSN
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Number of pages
7
Pages from-to
187-193
Publisher name
Neuveden
Place of publication
Neuveden
Event location
Ostrava
Event date
Jan 1, 2018
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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