ANALYSIS OF BUSINESS PROCESSES AND PROCESS MAPS

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23210%2F17%3A43949499" target="_blank" >RIV/49777513:23210/17:43949499 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
ANALYSIS OF BUSINESS PROCESSES AND PROCESS MAPS
Original language description
This article deals with a complex streamlining of the implementation of processes at the city office, which was addressed mainly by optimizing processes and defining unambiguous procedures for solving partial tasks. Consequently, the aim is to optimize the workload of the individual workers, the substitutability of the professionals and the development of the knowledge of the workers. This part of the study should lead to the strengthening of the company's strategic management in terms of human resources management. The analysis defines the processes that are necessary for the enterprise to meet its objectives and planned outputs. First, we define carrier processes, their contents, inputs and outputs. The supporting processes are described next. The next part of the analysis defines the boundaries and process resources, costs and added value are assigned to the processes. [3] It can be said that the study on which this article is based has led to an improvement in the functioning of the office, the optimization of the workload and the increase of customer satisfaction, all through the transparent setting of the implemented processes. A side effect should be to increase the efficiency of the office's management, as it should be managed strategically and systematically by key processes
Czech name
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Czech description
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Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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