Evaluation of Complaint Processes in a Manufacturing Company Using a Bi Tool
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23210%2F21%3A43963232" target="_blank" >RIV/49777513:23210/21:43963232 - isvavai.cz</a>
Result on the web
<a href="https://www.tiabp2019.sk/_files/200000064-30bac30bae/Zbornik%20TIABP%202021.pdf?ph=bfa72b92de" target="_blank" >https://www.tiabp2019.sk/_files/200000064-30bac30bae/Zbornik%20TIABP%202021.pdf?ph=bfa72b92de</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Evaluation of Complaint Processes in a Manufacturing Company Using a Bi Tool
Original language description
The article discusses the possibilities of using business intelligence tools while working with data in a manufacturing company. It is focused on the data input standardization process, automation of data processing, evaluation, and creation of graphical outputs to increase the efficiency of data processing. A specific case study concerning data about warranty claims received from customers is described. The required output is automatically generated monthly reports. The paper presents a procedure leading to the digitization and automation of the evaluation of warranty claim processes with the subsequent creation of graphical outputs.
Czech name
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Czech description
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Classification
Type
O - Miscellaneous
CEP classification
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OECD FORD branch
20301 - Mechanical engineering
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů