Implementation of SPC Methodology to Service Processes
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23220%2F14%3A43922817" target="_blank" >RIV/49777513:23220/14:43922817 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.1109/ISSE.2014.6887612" target="_blank" >http://dx.doi.org/10.1109/ISSE.2014.6887612</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1109/ISSE.2014.6887612" target="_blank" >10.1109/ISSE.2014.6887612</a>
Alternative languages
Result language
angličtina
Original language name
Implementation of SPC Methodology to Service Processes
Original language description
This paper deals with the application of SPC methodology to service processes. SPC methodology is an important tool in industry because it helps find variability in processes. Any variability is undesirable because it causes deviation from the target value. Service processes are different in the specific ways and SPC methodology is suitable tool for measuring, controlling and eliminating of variation. It is demonstrated and verified on the case study.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
JA - Electronics and optoelectronics
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
ISSE 2014 - 37th International Spring Seminar on Electronics Technology - "Advances in Electronic System Integration"
ISBN
978-1-4799-4455-2
ISSN
2161-2528
e-ISSN
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Number of pages
5
Pages from-to
298-302
Publisher name
Verlag Dr. Markus A. Detert
Place of publication
Templin
Event location
Drážďany
Event date
May 7, 2014
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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