Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23420%2F22%3A43968051" target="_blank" >RIV/49777513:23420/22:43968051 - isvavai.cz</a>

Alternative codes found

RIV/68407700:21730/22:00365538 RIV/25619161:_____/22:N0000002

Result on the web

<a href="https://www.igi-global.com/gateway/article/full-text-pdf/309955" target="_blank" >https://www.igi-global.com/gateway/article/full-text-pdf/309955</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.4018/IJSEUS.309955" target="_blank" >10.4018/IJSEUS.309955</a>

Result language

angličtina

Original language name

Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training

Original language description

In the interdisciplinary co-operation of experts in the fields of technology, hospitality, and pedagogy, a 3D training module was created, which simulates the environment of a hotel reception. Key elements of communication between hotel staff and various types of guests were identified, and variant scenarios of communication situations were prepared. Scenarios are based on the principles of effective simulation. The methodology of training communication skills of hotel employees using virtual reality tools was compiled on the basis of foreign research in the field of using virtual reality in training processes. The tool is a pilot test in teaching tourism workers, specifically for the development of their communication skills in dealing with clients. The paper presents, in detail, a model of virtual reception and methodology of communication skills training, which was verified on students who are preparing to work in tourism, as well as on hotel staff with experience.

Czech name

—

Czech description

—

Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

—

OECD FORD branch

50301 - Education, general; including training, pedagogy, didactics [and education systems]

Project

<a href="/en/project/TL04000153" target="_blank" >TL04000153: Application of virtual reality tools into the communication skills training of hotel workers for a purpose of reduction of concerns and risks associated with the spread of COVID-19</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year

2022

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

International Journal of Smart Education and Urban Society

ISSN

2574-8254

e-ISSN

2574-8270

Volume of the periodical

13

Issue of the periodical within the volume

1

Country of publishing house

US - UNITED STATES

Number of pages

12

Pages from-to

"Nestránkováno"

UT code for WoS article

—

EID of the result in the Scopus database

—