More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F23%3AN0000006" target="_blank" >RIV/25619161:_____/23:N0000006 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.1007/978-3-031-19560-0_35" target="_blank" >http://dx.doi.org/10.1007/978-3-031-19560-0_35</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1007/978-3-031-19560-0_35" target="_blank" >10.1007/978-3-031-19560-0_35</a>
Alternative languages
Result language
angličtina
Original language name
More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training
Original language description
In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
<a href="/en/project/TL04000153" target="_blank" >TL04000153: Application of virtual reality tools into the communication skills training of hotel workers for a purpose of reduction of concerns and risks associated with the spread of COVID-19</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Research and Innovation Forum 2022. RIIFORUM 2022
ISBN
978-3-031-19559-4
ISSN
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e-ISSN
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Number of pages
9
Pages from-to
435-443
Publisher name
Springer, Cham
Place of publication
Cham
Event location
Cham
Event date
Mar 15, 2023
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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