NET PROMOTER SCORE USE AT UNIVERSITY EDUCATION SECTOR
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23510%2F14%3A43923494" target="_blank" >RIV/49777513:23510/14:43923494 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.5593/sgemsocial2014B13" target="_blank" >http://dx.doi.org/10.5593/sgemsocial2014B13</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.5593/sgemsocial2014B13" target="_blank" >10.5593/sgemsocial2014B13</a>
Alternative languages
Result language
angličtina
Original language name
NET PROMOTER SCORE USE AT UNIVERSITY EDUCATION SECTOR
Original language description
The paper presents the results of Net Promoter Score application research for measurement and evaluation of students' satisfaction with the content, organization and quality of university lectures.. In business activities the Net Promoter Score (furtherjust NPS) is still more often and effectively used to evaluate the customer's satisfaction. The method and metrics, originated in the USA, is beginning to be applied also in a number of Czech firms and companies of various activity fields. It enables notonly to measure but also to manage the enterprise activities on the customer value principle. The active factor of education process there are the students. A very important presumption is the quality of lecturing which is not possible without active students and lecturer cooperation. To share the knowledge informally and interactively it is necessary to create positive environment supporting mutual trust and positive feedback effect during the lectures. The analogy of a business activi
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2014
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
SGEM Conference on Psychology and Psychiatry, Sociology and Heathcare, Education
ISBN
978-619-7105-24-7
ISSN
2367-5659
e-ISSN
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Number of pages
11
Pages from-to
567-578
Publisher name
STEF92 Technology L td.
Place of publication
Sofia
Event location
Albena, Bulgaria
Event date
Sep 3, 2014
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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