Queuing System as a Model of a Specific Small Business Problem and its Solution by Simulation Techniques

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23510%2F18%3A43951236" target="_blank" >RIV/49777513:23510/18:43951236 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Queuing System as a Model of a Specific Small Business Problem and its Solution by Simulation Techniques
Original language description
The study deals with an analysis and optimization of a queuing system in a small enterprise operating in the service sector using simulation method. The company under review is a traditional men’s hairdresser (barber) with a long history, whose business model is based on limited offer of services (dry hair cut) with the emphasis on short waiting time and no orders in advance. The aim of the study is to analyze the current model of service process, i.e. a given number of channels (operator lines) for the whole opening hours, compared to models with variable (lower than the original) number of channels. The service process parameters (customers waiting times) should not be deteriorated significantly. Random distributions of system input parameters are modeled on the basis of estimates of the number of arriving customers and the time of service provided by the enterprise. The simulation was performed by MS Excel using VBA (Visual Basic for Applications). The simulation results show that the business operations can be streamlined without significant deterioration in the service.
Czech name
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Czech description
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Publication year
2018
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Proceedings of the International Scientific Conference Quantitative Methods in Economics / Multiple Criteria Decision Making XIX
ISBN
978-80-89962-07-5
ISSN
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e-ISSN
neuvedeno
Number of pages
8
Pages from-to
358-365
Publisher name
Letra Edu
Place of publication
Bratislava
Event location
Trenčianske Teplice
Event date
May 23, 2018
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
000455265500048

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