QUEUING SYSTEM WITH IMPATIENT CUSTOMERS - APPLYING SIMULATION TECHNIQUES TO SOLVE A SMALL BUSINESS PROBLEM

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23510%2F20%3A43958873" target="_blank" >RIV/49777513:23510/20:43958873 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
QUEUING SYSTEM WITH IMPATIENT CUSTOMERS - APPLYING SIMULATION TECHNIQUES TO SOLVE A SMALL BUSINESS PROBLEM
Original language description
The study deals with an analysis and optimization of a queuing system in the service sector. The company under review is a traditional men’s hairdresser (barber) whose business model is based on limited offer of services (dry hair cut) with the emphasis on short waiting time and no orders in advance. The analyzed queuing system is characterized by impatient customers in the system. The aim of the study is to design an optimal operating system, which will balance the interests of operator (service owner), service staff, and service customers. Random distributions of system input parameters are modeled on the basis of known information about the number of arriving customers and the time of service. The resulting optimal parameter values were obtained by simulation procedure. The simulation was performed by MS Excel using VBA (Visual Basic for Applications).
Czech name
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Czech description
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Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Proceedings of the International Scientific Conference Quantitative Methods in Economics / Multiple Criteria Decision Making XX
ISBN
978-80-89962-60-0
ISSN
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e-ISSN
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Number of pages
7
Pages from-to
319-325
Publisher name
Letra Edu
Place of publication
Bratislava
Event location
Púchov
Event date
May 27, 2020
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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