Raising the Quality of Tourism Firms – Case study from the Czech Republic. In M. Bezpartochnyi
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F18%3A43898540" target="_blank" >RIV/60076658:12510/18:43898540 - isvavai.cz</a>
Result on the web
<a href="http://ep3.nuwm.edu.ua/10289/1/%D0%90kimova%20L.%20M._Development%20of%20quality%20management%20systems%20in%20the%20hotel-restaurant%20%D0%B7%D0%B0%D1%85.pdf" target="_blank" >http://ep3.nuwm.edu.ua/10289/1/%D0%90kimova%20L.%20M._Development%20of%20quality%20management%20systems%20in%20the%20hotel-restaurant%20%D0%B7%D0%B0%D1%85.pdf</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Raising the Quality of Tourism Firms – Case study from the Czech Republic. In M. Bezpartochnyi
Original language description
Nowadays in contemporary economy the understanding and maintaining service quality offered to guests and tourists are extremely important to the growth and competiveness of hotel and gastronomy business. Jain and Gupta (2004) suggested that competitive pressure to deliver high-quality service has forced service organisation to understand costumer assessments of service quality and then develop service provision standard that will meet and exceed costumers‘expectations. This implies that service-based industries, such as tourism firms are obliged to delivers outstanding services to their customers in order to have sustainable competitive advantage.
Czech name
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Czech description
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Classification
Type
C - Chapter in a specialist book
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2018
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Book/collection name
Transformational processes the development of economic systems in conditions of globalization: scientific bases, mechanisms, prospects
ISBN
978-9984-891-04-0
Number of pages of the result
10
Pages from-to
233-242
Number of pages of the book
348
Publisher name
ISMA University, Riga: Landmark SIA
Place of publication
Riga
UT code for WoS chapter
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