CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING QUALITY IN THE CZECH MARKET ENVIRONMENT

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F21%3A43903771" target="_blank" >RIV/60076658:12510/21:43903771 - isvavai.cz</a>

Result on the web

<a href="http://dx.doi.org/10.7441/dokbat.2021" target="_blank" >http://dx.doi.org/10.7441/dokbat.2021</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.7441/dokbat.2021" target="_blank" >10.7441/dokbat.2021</a>

Result language

angličtina

Original language name

CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING QUALITY IN THE CZECH MARKET ENVIRONMENT

Original language description

The present research carried out a survey of the service quality represented by the Czech Service Quality System (CSQS). The aim of this paper is to analyse the implementation this system and verify the applicability of this system in practice as well as to verify the interdependence with the values of the Tourism Satellite Account. The partial goal is to describe both stages of the system, including the specific conditions necessary for a successful certification. To fulfil the aim of this paper an inter-regional analysis was carried out to determine the degree of implementation of CSQS of territorial units of NUTS3 of the Czech Republic. Specifically, the number of certified organizations was finding out in these territorial units. Next the values of the Tourism Satellite Account (TSA) in these regions were determined, resp. the share of individual regions in the Gross Value Added (GVA) of tourism. In order to verify the influence of the number of certified organizations on the development of the region, the data obtained from the TSA in regions were cross-correlated with the data obtained by the inter-regional analysis of the Czech Service Quality System. For finding of this mutual interdependence between the determined values the Pearson correlation coefficient was used. This coefficient examines the common variability of two quantities and finds out whether there is possible to observe a linear relationship in the data. The output from the cross-correlation of these data refers to the fact that no statistically significant linear dependence was proven. This means that the linear interdependence between correlated quantities has not been demonstrated. This does not mean, however, that the compared quantities do not depend on each other.

Czech name

—

Czech description

—

Type

D - Article in proceedings

CEP classification

—

OECD FORD branch

50204 - Business and management

Project

—

Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2021

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Conference Proceedings DOKBAT 17th Annual International Bata Conference for Ph.D. Students and Young Researchers

ISBN

978-80-7678-025-5

ISSN

—

e-ISSN

—

Number of pages

11

Pages from-to

354-364

Publisher name

Tomas Bata University in Zlín, Faculty of Management and Economics

Place of publication

Zlín

Event location

Zlín

Event date

May 20, 2021

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

—