The role of awareness in appraising the success of E-government systems
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60460709%3A41110%2F23%3A96679" target="_blank" >RIV/60460709:41110/23:96679 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.1080/23311975.2023.2186739" target="_blank" >https://doi.org/10.1080/23311975.2023.2186739</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/23311975.2023.2186739" target="_blank" >10.1080/23311975.2023.2186739</a>
Alternative languages
Result language
angličtina
Original language name
The role of awareness in appraising the success of E-government systems
Original language description
Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the success of G2C E-Gov systems is important. This paper assesses the success of E-Gov systems from the perspective of a developing country. For this purpose, this research incorporates perceived-usefulness and perceived-trust variables into DeLone and McLean’s IS success model. A survey-based method was employed to collect data from Pakistani citizens. The PLS-SEM method was used for the validation of the conceptual model. Using the non-probability sampling technique, a sample of 264 usable cases was collected and used to analyze our model. It is evident from the outcomes of the study that information-quality has significant effects on the use of E-Gov and user-satisfaction, while service-quality, system-quality, and perceived-trust have significant effects on the use of E-Gov, user-satisfaction and perceived-usefulness. Further, the use of E-Gov, perceived-usefulness, and user-satisfaction have direct, significant impacts on the perceived-net-benefits. The practitioners are recommended to concentrate on the three quality dimensions i.e. information quality, system quality, and service quality while preparing E-Gov applications. The role of governments is also important to launch awareness campaigns and motivate their citizens to use E-Gov services.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
COGENT BUSINESS & MANAGEMENT
ISSN
2331-1975
e-ISSN
2331-1975
Volume of the periodical
10
Issue of the periodical within the volume
2023-01-01
Country of publishing house
NO - NORWAY
Number of pages
18
Pages from-to
1-18
UT code for WoS article
000945768000001
EID of the result in the Scopus database
2-s2.0-85150499607