Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60460709%3A41110%2F25%3A103581" target="_blank" >RIV/60460709:41110/25:103581 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.54941/ahfe1006761" target="_blank" >http://dx.doi.org/10.54941/ahfe1006761</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.54941/ahfe1006761" target="_blank" >10.54941/ahfe1006761</a>
Alternative languages
Result language
angličtina
Original language name
Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology
Original language description
Eye-tracking technology is a powerful tool in human-computer interaction (HCI), capturing users’ visual attention and tracking their eye movements. This technique helps determine where a person is looking at any given moment and the sequence of their gaze. It, therefore, provides information about their visual and cognitive functions. Data collected in this way can be objectively processed, leading to the design of more efficient and user-friendly interfaces. Business Process Model and Notation (BPMN) is widely recognized for its clear and understandable representation of business processes. It is generally used to manage organizations. This study aims to describe eye-tracking technology in the context of BPMN. In this study, we worked with BPMN and used an eye tracker to generate visual heatmaps to represent the focus areas of the participants under study. The experiments were conducted using the web-based tool GazeRecorder, which is free and available online. Participants walked through business process models demonstrating actions, choices, and potential interactions within systems such as booking a flight, ordering food online, or purchasing electronic devices (e.g., TV, PC, smartphone). The study determined which BPMN symbols are challenging to interpret and how the overall quality of the BPMN can be improved.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2025
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Human-Computer Interaction and Applied Computing: Proceedings of the AHFE 2023 International Conference on Human-Computer Interaction, Applied Computing, and Emerging Technologies (HCII-ACET 2023)
ISBN
978-1-964867-85-4
ISSN
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e-ISSN
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Number of pages
11
Pages from-to
112-122
Publisher name
AHFE Conference Publishing / Springer
Place of publication
Los Angeles, USA (AHFE 2023 conference)
Event location
Los Angeles, USA (AHFE 2023 conference)
Event date
Jan 1, 2025
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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