Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21230%2F25%3A00390516" target="_blank" >RIV/68407700:21230/25:00390516 - isvavai.cz</a>
Alternative codes found
RIV/68407700:21240/25:00390516
Result on the web
<a href="https://doi.org/10.54941/ahfe1006761" target="_blank" >https://doi.org/10.54941/ahfe1006761</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.54941/ahfe1006761" target="_blank" >10.54941/ahfe1006761</a>
Alternative languages
Result language
angličtina
Original language name
Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology
Original language description
EEye-tracking technology is a powerful tool in human-computer interaction (HCI), capturing users’ visual attention and tracking their eye movements. This technique helps determine where a person is looking at any given moment and the sequence of their gaze. It, therefore, provides information about their visual and cognitive functions. Data collected in this way can be objectively processed, leading to the design of more efficient and user-friendly interfaces. Business Process Model and Notation (BPMN) is widely recognized for its clear and understandable representation of business processes. It is generally used to manage organizations. This study aims to describe eye-tracking technology in the context of BPMN. In this study, we worked with BPMN and used an eye tracker to generate visual heatmaps to represent the focus areas of the participants under study. The experiments were conducted using the web-based tool GazeRecorder, which is free and available online. Participants walked through business process models demonstrating actions, choices, and potential interactions within systems such as booking a flight, ordering food online, or purchasing electronic devices (e.g., TV, PC, smartphone). The study determined which BPMN symbols are challenging to interpret and how the overall quality of the BPMN can be improved.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2025
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Human Systems Engineering and Design (IHSED2025): Future Trends and Applications
ISBN
978-1-964867-74-8
ISSN
2771-0718
e-ISSN
2771-0718
Number of pages
10
Pages from-to
53-62
Publisher name
Applied Human Factors and Ergonomics International
Place of publication
New York
Event location
Pula
Event date
Sep 22, 2025
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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