CRM and Customer Centric Culture.
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61384399%3A31140%2F02%3A00000032" target="_blank" >RIV/61384399:31140/02:00000032 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
CRM and Customer Centric Culture.
Original language description
Basic themes in document: CRM innovation; Back Office; Front Office; e-business; CRM strategy; CRM specification; CRM implementation; TQM; Baldrige Award; labour competencies. ě ú S d h
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
BC - Theory and management systems
OECD FORD branch
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Result continuities
Project
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Continuities
Z - Vyzkumny zamer (s odkazem do CEZ)
Others
Publication year
2002
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
FeBR 2001.
ISBN
952-15-0755-1
ISSN
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e-ISSN
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Number of pages
12
Pages from-to
59-70
Publisher name
Tampere University of Technology and University of Tampere
Place of publication
Tampere
Event location
Tampere
Event date
Nov 5, 2001
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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