Fuzzy approach for searching in CRM systems
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61988987%3A17310%2F12%3AA1301580" target="_blank" >RIV/61988987:17310/12:A1301580 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Fuzzy approach for searching in CRM systems
Original language description
This paper is focused on design of methodology for searching relevant data in CRM systems based on vague input terms. The paper proposes methodology for creating an expert knowledge base and a tool for processing vague input terms and extracting relevantdata and also presenting these data as evaluated search results and sorting them according to given significance and vague input search criteria. The proposed approach for searching in CRM systems under uncertainty is verified on searching relevant datafrom the selected CRM system.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
IN - Informatics
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2012
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Advances in Sensors, Signals, Visualization, Imaging and Simulation
ISBN
978-1-61804-119-7
ISSN
1790-5117
e-ISSN
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Number of pages
6
Pages from-to
235-240
Publisher name
WSEAS Press
Place of publication
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Event location
Sliema
Event date
Sep 7, 2012
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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